We are here to help you
On this page, you will find the most common questions from our customers. If you still need more help, contact our customer service; we will be happy to assist you.
Who are the products designed for?
For anyone who wants to move better, regain functionality, or boost their physical performance. From athletes to those looking to reconnect with their body.
Do I need to have previous experience to use them?
No. All our products are designed to be intuitive, progressive, and suitable for any level.
How long do shipments take?
We ship from Spain.
• Spain (Peninsula and Balearic Islands): 24 to 48 business hours.
• Europe: up to 72 business hours.
All orders are processed within 24 business hours. You will receive a tracking number by email once your order has shipped.
Can I return a product if I am not satisfied?
Yes. You have 14 calendar days from the day you receive your order to request a return.
For hygiene and safety reasons, we only accept unused products in their original packaging.
We have a team that inspects each returned item before approving the refund.
If you want to start a return, write to us at orders@divergent.shop with your order number.
What warranty do the products have?
All our products come with a 3-year legal warranty against manufacturing defects.
However, wear and tear from continuous use is not covered by the warranty, as these products are designed for active use.
Under frequent or intense use, it is normal for some parts (such as separators) to have a lifespan of 3 months.
If you receive a defective product or one with any manufacturing damage, contact us within 14 days of receipt and we will assist you with the replacement.
How do I clean my products?
Most of our products can be easily cleaned with a damp cloth and mild soap.
Avoid using abrasive products or submerging them in water, especially if they have wooden parts or natural materials.
Keep them in a dry place and avoid prolonged exposure to sunlight.
How long should I use them each day?
Start with short sessions of 5 to 10 minutes a day, especially if it’s your first time.
Listen to your body and gradually increase. Consistency is more important than quantity.
Do you ship outside of Europe?
Yes, we offer international shipping.
The cost and delivery time may vary depending on the country, but we ship to almost anywhere in the world.
If you have any questions about your destination, please contact us before placing your order.
Can I combine your products with other training programs?
Yes. Our products are designed to enhance any mobility routine, functional training, yoga, pilates, or running.
They serve as a perfect foundation to improve from the feet up through the entire body.